Shipping & Delivery Policy PipelinersCloud

Real Products By Real Welders™

We want your gear to get to you quickly and safely. Here's everything you need to know about how we ship, please give it a quick read before you order.

1. Carriers

We ship via USPS, UPS, and/or FedEx  whichever makes the most sense for your package and location. If there's a carrier you can't receive from (say, no service to your address or a P.O. Box restriction), just let us know right away by adding a note to your order or giving us a call, and we'll do our best to work with you.

2. Order Changes & Cancellations

We ship fast 🚀 most orders head to fulfillment almost immediately after they're placed. Because of this, if you need to change or cancel an order (address, size, items, etc.), please call us right away at 979-922-5347. Once an order has moved into processing, we're generally not able to make changes or cancel it, so the sooner you reach out, the better our chances of catching it in time.

3. Delivery Estimates & Risk of Loss

Delivery dates shown at checkout are our best estimate, not a guarantee, carriers occasionally run behind. Once we hand your package to the carrier, responsibility for it transfers to you, except where covered by shipping protection (see #6 below).

4. Processing Times by Product

• Umbrellas: Ships in 1–5 business days depending on your location and demand.
• Carys Inspired Caps: Same-day shipping for orders placed by 2 PM CST.
• Welding Hoods: Custom orders take about 2–3 business days to build before they ship.
• Orders placed on weekends, holidays, or after 2 PM CST ship the next business day.
• Ordering more than 6 umbrellas? Call us at 979-922-5347 - we can get you freight pricing to help save on shipping.

5. International, P.O. Box & Overnight Shipping

International orders may be subject to import duties and taxes on arrival, which are the customer's responsibility. P.O. Box orders ship via USPS only (no expedited options). Need something overnighted? Email or call us to arrange it.

6. Shipping Protection

Shipping protection is available at checkout to cover loss or damage in transit. If your protected item arrives damaged, contact us within 48 hours of delivery and we'll take care of a replacement. If your protected item is lost, contact us within 48 hours of the expected delivery date — however, if carrier tracking shows the package as delivered, we're unable to offer a replacement for a lost-package claim, since we rely on our carriers' delivery confirmation. If you opt out of shipping protection, we're not able to cover lost, stolen, or damaged items once the carrier has the package. In that case, you're welcome to file a claim directly with the carrier — they'll investigate and make the final call on whether to approve or deny it.

7. Address Accuracy & Refused Packages

Please double-check your shipping address at checkout — we're not able to cover delays or lost packages caused by incorrect or incomplete addresses, and any fees to reship or return a package will be passed along. If a package is refused or comes back to us as undeliverable, we'll deduct the original and return shipping costs from your refund once we've received and inspected the item.

8. Delays Beyond Our Control

Every once in a while, things happen that are out of anyone's hands — severe weather, natural disasters, carrier disruptions, strikes, or customs holds. We appreciate your patience if one of these comes up, and we're happy to help track down your order in the meantime.

9. Questions? We're happy to help.

Call us at 979-922-5347 or email gotyoucovered@pipelinerscloud.com

We're real people who'll take care of you.

Real Products By Real Welders™